TERMS AND CONDITIONS
The sale of our online store is based on the Terms and Conditions of this online store that every customer should read before placing an order. Placing an order implies acceptance of these Terms and Conditions.
The store reserves the right to change these Terms and Conditions in their entirety, or any part of it, at any time without prior notice. The client is not bound by the clauses of Terms and Conditions that have been modified after the order has been placed. By purchasing products in our store, the customer accepts these Terms and Conditions.
By accepting the Terms and Conditions, the Customer agrees to receive promotional materials sent to inform about special offers, new products, etc. Terms and Conditions of the Online Store People who are at least 18 years old and with full legal capacity can be Customers of our Store.
1. Our store sells products online. We offer 24/7 service, 365 days a year. Therefore, orders can be made 24/7.
2. We only sell new products without physical or legal defects.
3. All the products available in our store are physically in stock in our warehouse and their status is updated every day. However, information on the availability of products may change without prior notice. Prices
4. All prices are in European Union Currency (Euro). The gross price containing the applied VAT rate is indicated with a full description on the goods. The price of each product is determined when placing the order, it is binding and will not change until the payment is made.
5. The store reserves the right to modify the prices of the products available in the store, the introduction of new products, make and withdraw special offers on the store websites or make changes to the websites.
6. In the case of products that have a special price, or products that are for sale, the orders will be executed in the order in which the orders were confirmed in our electronic sales panel. The number of items that are specially priced or on sale is limited. Special prices are only valid for a specific period of time. The customer will not be able to claim a refund, which is the difference between the special price and the normal price, if the order was placed after the period available at a special price.
7. Orders are made by filling in the order form that is on our website correctly.
8. Orders can only be made by registered people who have an account in our Store, or those who provide all the information necessary to carry out the transaction.
9. Each order placed by the Customer is confirmed - we will send an e-mail informing the customer that we have received the order.
10. The store reserves the right to verify the order. If there is no contact with the buyer or the order cannot be confirmed, the store reserves the right to suspend the order.
11. The store executes orders within the first 48 hours after placing the order or making the payment. If there is any problem executing the order, customers will be immediately informed of it. By order execution we mean sending the merchandise to the customer.
12. The store is not responsible for damage or loss of goods generated by the courier company. If you receive a package in poor condition, check its contents immediately and let us know of any problems as soon as possible.
13. The store is not responsible for shipments that have not been delivered by the courier service due to customer responsibility (no contact, no one at home, wrong delivery address) or failure of the courier service. The courier service makes several attempts to deliver the shipment. If not delivered for any of the above reasons, the shipment is deemed delivered.
14. You can return your order within 14 days of receiving it. We ask that you contact us to resolve any questions, assign a return code and indicate the shipping method.
15. For your return to be valid, the items must be in perfect condition and unopened.
16. Once the items have been received at our facilities and their correct condition has been verified, we will fully refund the amount of your purchase.
HERMANOS HERNÁIZ VIÑEDOS Y BODEGAS, S.L.U.
Dirección: Ctra. Santo Domingo-Haro, Km 31,5
C.P: 26241 Localidad: Baños de Rioja
Provincia: LA RIOJA